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NATURZEN MEMBERSHIP AND INDEPENDENT DIRECT SELLER AGREEMENT
ARTICLE 1 — PARTIES
1.1. Company
Trade name: DNC INTERNATIONAL (HİLAL DİNÇER sole proprietorship)
Brand / business name: NATURZEN
Head office address: 19 Mayıs Mah. Gazi Cad. No: 67/3 İLKADIM / SAMSUN
Tax office / number: 19 Mayıs / 2990153600
Registry number: 152110
Chamber of Craftsmen Registry Number: 4974
Phone: +905465204982
E-mail: destek@naturzen.net
Website: https://naturzen.net
Return address: 19 Mayıs Mah. Gazi Cad. No: 67/3 İLKADIM / SAMSUN
KEP (Registered Electronic Mail): hilal.dincer@hs01.kep.tr
Complaint and support channel: destek@naturzen.net / {{support_form_url}}
Hereinafter referred to as the "Company".
1.2. Member
The real or legal person who declares their name, surname or trade name, Turkish Republic identity number or foreign identity/tax number, date of birth, contact and address information in the electronic registration form; who accepts this Agreement electronically and whose membership is approved by the Company shall hereinafter be referred to as the "Member" or, depending on the nature of their activity, as the "Independent Direct Seller".
1.3. Mutual intent of the Parties
The Company and the Member are referred to individually as a "Party" and collectively as the "Parties". The Member declares that the information provided during registration is accurate and up to date, and that they possess the legal and actual capacity to read and understand this Agreement.
ARTICLE 2 — SUBJECT AND PURPOSE OF THE AGREEMENT
2.1. This Agreement regulates the terms under which the Member joins the Naturzen system free of charge, is allocated a personal member/direct seller number and referral link, promotes the Company's products in compliance with legislation, directs consumers to the Company's official sales channels, becomes entitled to commissions and other benefits arising from actual product sales, and the rules of conduct within the system.
2.2. This Agreement shall in no way be construed as:
a. a paid employment contract,
b. an employment contract,
c. an agency or commercial representation contract,
ç. a franchise contract,
d. a partnership or ordinary partnership contract,
e. an investment, deposit, securities, electronic money or crypto-asset contract,
f. a savings or financial return contract guaranteeing a specific income.
2.3. The primary economic purpose of the system is to deliver real, sellable and legally compliant products to consumers. Registering new Members into the system does not, by itself, create any right to earnings. The source of earnings is exclusively product sales that meet the conditions set out in the Compensation Plan, are based on genuine consumer demand, are fully paid for, and are not cancelled or returned.
ARTICLE 3 — LEGAL BASIS AND APPLICABLE LEGISLATION
3.1. This Agreement has been prepared taking into account the following regulations of the Republic of Turkey, in particular:
• Law No. 6502 on the Protection of Consumers,
• the Regulation on Direct Sales published in the Official Gazette dated 8 August 2025 and numbered 32980,
• the Regulation on Distance Contracts,
• the Regulation on Contracts Concluded Outside the Workplace,
• the Regulation on Commercial Advertising and Unfair Commercial Practices,
• Law No. 6563 on the Regulation of Electronic Commerce and commercial electronic communication legislation,
• Law No. 6698 on the Protection of Personal Data and related secondary legislation,
• Law No. 6098 Turkish Code of Obligations,
• Law No. 6102 Turkish Commercial Code,
• Law No. 7223 on Product Safety and Technical Regulations,
• Law No. 5996 on Veterinary Services, Plant Health, Food and Feed, together with food and food supplement legislation,
• health claims, medical device, cosmetic product, biocide product and other special regulations applicable depending on the legal class of the product,
• Law No. 6769 on Industrial Property,
• Law No. 5846 on Intellectual and Artistic Works,
• applicable tax, social security, payment services, anti-money laundering and electronic records legislation.
3.2. In the event of any conflict between mandatory legislative provisions and this Agreement, the mandatory legislation shall prevail. The relevant provision of the Agreement shall not be applied to the extent required by its invalidity and shall, as far as possible, be interpreted in accordance with the mandatory rule.
3.3. Activities outside Turkey cannot be initiated automatically on the basis of this Agreement. For each country, a separate Country Annex shall be published after local legislation, company incorporation/representation, product permits, tax, consumer, data protection and direct sales permits have been completed.
ARTICLE 4 — DEFINITIONS
In this Agreement:
Advantageous Product Basket / Advantageous Product Package: an optional product group in which certain Naturzen products are offered for sale together at a promotional or discounted price, with their contents and individual sales prices clearly indicated; it is not a condition for entry into membership, remaining in the system, obtaining a referral link or determining the direct seller level;
Direct Seller Number: the unique number allocated by the Company to each Member and required to be stated in sales intermediation activities;
Referral Link: the Member-specific internet link or code that enables a potential customer or new member to be associated with the Member;
Sponsor: the existing Member to whom a person's registration is linked;
Customer: the consumer who purchases products from the Company for non-commercial or non-professional purposes;
Compensation Plan: the current plan, annexed to this Agreement, explaining commission, bonus, career, incentive, point, activity, depth, payment and offset conditions;
Product Point: the internal measurement value assigned by the Company to a product for use in sales volume and Compensation Plan calculations;
Wallet Point / Earned Point: the accounting unit used within the system to track confirmed or pending commissions;
Point Snapshot: the product point value recorded on the order item at the moment the order is confirmed and which cannot subsequently be changed retroactively with respect to the order;
Pending Earnings: commission not yet confirmed because payment, delivery, withdrawal, return, chargeback, fraud and compliance checks have not been completed;
Confirmed Earnings: commission that meets the Compensation Plan and this Agreement conditions and has passed return/cancellation and offset checks;
KYC: the process of verifying the Member's identity, age, contact, bank account, tax and, where necessary, address information;
Permanent Data Storage: e-mail, short message, in-account document centre and similar media that ensure information is stored unaltered for a period appropriate to its purpose and can be accessed exactly as stored;
Official Channel: the Company's website, mobile application, verified social media accounts, sales pages authorized in writing and other channels notified by the Company;
Company Policies: the Code of Ethics, Marketing and Advertising Guide, Product Claims Guide, Compensation Plan, Return Policy, Advantageous Product Basket Terms, Brand Usage Guide and other supplementary rules put into effect by the Company.
ARTICLE 5 — CONDITIONS FOR ADMISSION TO MEMBERSHIP
5.1. A real person Member must:
a. have completed the age of eighteen,
b. have legal capacity to act,
c. provide accurate and verifiable identity and contact information,
ç. accept this Agreement on their own behalf,
d. not be in a situation that prevents them from being a direct seller under applicable legislation,
e. complete the Company's identity verification and anti-fraud checks.
5.2. The Company's shareholders and managers, together with their spouses and first-degree blood or affinity relatives, cannot be included in the Compensation Plan to the extent prohibited by legislation.
5.3. The Company's employees may benefit only from separate programmes such as staff discounts or consumer accounts, without being included in the direct sales compensation plan.
5.4. In the case of legal entity memberships, the legal entity must be duly incorporated, active and have representation authority; it must submit the necessary trade registry, tax and signature documents. The real person acting on behalf of the legal entity is obliged to document their representation authority.
5.5. More than one active direct seller account cannot be opened in the name of the same real person. It is prohibited for the same person to open accounts on behalf of others, control accounts, or allow the use of their identity or bank account.
5.6. Receipt of a membership application does not constitute automatic acceptance. The Company may reject applications with regard to which there is suspicion of age, identity, connection with prohibited persons, duplicate account, fraud, forged documents, sanctions risk or non-compliance with legislation, stating its reasons.
ARTICLE 6 — FREE PARTICIPATION AND PROHIBITION OF MANDATORY PACKAGES
6.1. Participation in the Naturzen direct sales system is free of charge.
6.2. No membership fee, entry fee, registration fee, renewal fee, training fee, digital panel fee, catalogue fee, mandatory deposit, package fee not containing products, mandatory monthly subscription, promissory note or similar financial obligation shall be requested from the Member in order to join the system, obtain a referral link, remain in the system, renew their agreement or maintain the basic direct selling right.
6.3. The Member's failure to purchase any product or Advantageous Product Basket shall not, by itself, constitute an obstacle to:
a. the opening of their membership account,
b. the allocation of a direct seller number,
c. obtaining a referral link,
ç. directing new Members to the system,
d. remaining in the system.
6.4. In the event that the Member is told "you must buy a package", "you cannot build a team without buying a package", "a referral link will not be opened without buying a package", "monthly product purchase is mandatory" or similar statements, they must immediately notify the Company.
6.5. The Company may, to the extent permitted by legislation, set conditions of actual product sales volume, customer orders, team sales volume or training/compliance for certain types of commission. However, such conditions cannot be applied in a manner that forces the Member to purchase unwanted products for stock purposes.
ARTICLE 7 — ADVANTAGEOUS PRODUCT BASKETS
7.1. Advantageous Product Baskets are optional promotional sales consisting solely of real products. They are not a membership fee, entry package, investment package or a means of purchasing earnings.
7.2. On the sales page of each Advantageous Product Basket, at least the following information shall be displayed:
a. the name and quantity of each product in the basket,
b. the current individual sales prices of the products,
c. the total sales price of the basket,
ç. the scope and duration of the discount applied,
d. product points,
e. delivery, withdrawal and return conditions,
f. where applicable, the duration, scope and expiry conditions of the promotional discount provided on subsequent purchases.
7.3. The purchase of an Advantageous Product Basket:
• does not automatically promote the Member to a higher direct seller level,
• does not create a bonus solely in return for registering new Members,
• is not a condition for the Member's account ownership or referral link,
• does not create a repeated or automatic purchase obligation,
• does not require the Member to stock products they do not want.
7.4. The Company may offer a product discount for a specific period to a Member who purchases an Advantageous Product Basket. Such a discount is a clearly defined sales promotion; it does not determine the Member's legal status, the continuation of membership or the right to commission based solely on person registration.
7.5. The products contained in the Advantageous Product Basket are recorded as separate product items for points and commission purposes. Point values at the time of the order are stored in the order record.
7.6. When purchasing an Advantageous Product Basket, the Member approves a separate Preliminary Information Form and, depending on the nature of the sale, the Distance Sales Agreement. This Agreement alone does not substitute for a product sales contract.
ARTICLE 8 — MEMBER NUMBER AND REFERRAL LINK
8.1. Each Member whose membership is approved is allocated a direct seller number, which may consist of a country code and a unique sequential number. Example format: TR0000123.
8.2. The referral link is personal. The Member may not:
a. use their link on misleading domain names,
b. imitate another Member's code,
c. manipulate redirection cookies or technical records,
ç. bind a customer to their own referral without the customer's knowledge,
d. generate fake traffic, bots, automatic clicks or incentivized fake registrations.
8.3. Sharing the referral link does not provide any earnings guarantee. Commission may arise only upon actual sale, an appropriate sponsor relationship, payment, delivery, completion of the withdrawal/return period and fulfilment of the other conditions in the Compensation Plan.
8.4. In every promotion and sales process intermediated as direct sales, the Member's direct seller number must be visible to the consumer.
8.5. The Member may use the referral link only in countries opened for activity by the Company and in accordance with the relevant Country Annex.
ARTICLE 9 — SPONSORSHIP RECORD AND SPONSOR CHANGE
9.1. The sponsor of a new Member is determined on the basis of the valid referral link/code used at the time of registration and the system records.
9.2. The Member is obliged to check the sponsor information displayed on the screen before completing the registration process. Claims of obvious technical error must be submitted to the support unit within [7] days of the registration date.
9.3. A sponsor change is not an ordinary right. A change may be made for reasons such as erroneous registration, personal data security, abuse, regulatory compliance, the sponsor leaving the system or other reasons objectively accepted by the Company.
9.4. A sponsor change shall not have retroactive effect. In order and commission records created before the change, the sponsor information at the time of the transaction shall be preserved. Appropriate transactions after the change shall be associated with the new sponsor.
9.5. A sponsor change cannot be used to create unearned earnings, transfer teams, or artificially alter depth or career conditions.
9.6. Each sponsor change is recorded in an auditable manner, together with the date, reason, previous sponsor, new sponsor and the authorized person carrying out the transaction.
ARTICLE 10 — LEGAL STATUS OF THE INDEPENDENT DIRECT SELLER
10.1. The Member carries out their activity independently. No employee-employer, work under instructions, fixed salary, working hours, workplace attachment or social security relationship is established between the Member and the Company.
10.2. The Member may not:
a. sign contracts on behalf of the Company,
b. place the Company under any obligation,
c. collect payments on behalf of the Company,
ç. make commitments on behalf of the Company regarding price, warranty or compensation,
d. present themselves as a Company employee, manager, official representative, health professional or authorized public official.
10.3. The Member determines the place and time of their activity themselves; there is no obligation to carry out activity or achieve a specific sales quota.
10.4. In the event that the Member acquires the status of merchant, craftsman, self-employed professional, taxpayer or any other legal status due to their regular and commercial-scale activity, the relevant registration, notification and payment obligations belong to the Member.
10.5. The Company's liability towards consumers arising from legislation is reserved. The independence provision in this Article does not eliminate the joint and several liability existing under law towards consumers.
ARTICLE 11 — SALES MODEL AND LIMITS OF AUTHORITY
11.1. The main sales model is that the order is placed by the consumer through the Company's official website or another Official Channel; the sales price is collected by the Company or an authorized payment institution; the invoice is issued by the Company and the product is shipped by the Company.
11.2. In this model, the Member is an independent direct seller who informs the consumer and intermediates in the Company's sale. Without the Company's written permission, the Member may not:
a. collect the product price or a deposit from the consumer,
b. issue invoices/receipts in their own name or in the Company's name,
c. arrange instalments, deferred payment or indebtedness on behalf of the Company,
ç. alter the product content, warranty, delivery or return conditions determined by the Company,
d. create an order without the consumer's explicit knowledge and consent.
11.3. Retail sales from stock or physical direct sales activities permitted in writing by the Company are subject to a separately published sales procedure and the rules of the consumer information form.
11.4. During a sale or sales intermediation to a consumer, the Member clearly states their identity, that they are an independent direct seller, their direct seller number and the Company's title.
11.5. Without the Company's written permission, the Member may not list products on third-party marketplaces, auction sites, bulk sales platforms, or physical sales points such as pharmacies or stores.
ARTICLE 12 — PRICES, DISCOUNTS AND PRODUCT INFORMATION
12.1. The Company displays product prices, promotions, taxes and delivery costs on the Official Channel prior to the order.
12.2. Multi-currency display may be for informational purposes. In sales in Turkey, the exact currency to be collected from the consumer, the total amount including tax and the exchange rate information are shown at the payment step.
12.3. The Member may not promise prices, discounts, free products, warranties or refunds that are not available on the Official Channel.
12.4. The Member may not use fictitious reference prices, fake discounts, "last product", "today only", "definite opportunity" or similar expressions that put the consumer under pressure.
12.5. The "recommended sales price" provided by the Company carries the function envisaged in legislation. In cases where the Member is permitted in writing to make sales on their own behalf, the mandatory provisions of competition law are reserved.
12.6. With regard to product content, method of use, warnings, expiry date, storage conditions and the legal class of the product, the packaging, approved label, instructions for use and the Company's current official product page shall be taken as basis.
ARTICLE 13 — POINT SYSTEM
13.1. Product and commission calculations may be carried out on the basis of the point units described in the Compensation Plan.
13.2. Product Points and Wallet Points:
a. are not Turkish lira or foreign currency,
b. are not electronic money, crypto assets, securities or investment instruments,
c. do not provide interest or value appreciation,
ç. cannot be used as a means of payment outside the Company,
d. cannot be freely bought or sold,
e. do not represent a specific and guaranteed cash value.
13.3. The product point of an order is recorded on the order items as a point snapshot at the moment the order is confirmed. Even if the future point value of the product changes, the point value of a past order shall not be changed retroactively; corrections required by obvious accounting error and legislation are reserved.
13.4. Where a commission is displayed in a different currency, the conversion method, exchange rate source, date and any deductions shall be explained in the Compensation Plan.
13.5. Pending points are not the Member's confirmed receivable. In the event of cancellation, return, chargeback, fraud, duplicate account, non-compliance with legislation or calculation error, they may be deleted or corrected.
13.6. The conversion of confirmed earnings into cash payment is subject to KYC, tax documents, bank account verification, minimum payment threshold, payment schedule and legal deductions.
13.7. Transfers of points or balances between Members are closed unless separately opened in writing. The transfer feature may be put into effect only after the necessary assessments regarding payment services and electronic money legislation have been completed.
ARTICLE 14 — BASIC PRINCIPLES OF THE COMPENSATION PLAN
14.1. The Member does not earn any fee, commission or bonus solely for registering new persons into the system.
14.2. The Compensation Plan is based on the following principles:
a. actual product sales,
b. verifiable consumer demand,
c. fully paid orders,
ç. transactions not cancelled or returned,
d. legally compliant promotion,
e. completion by the Member of the required identity and tax verifications,
f. fulfilment of the objective sales and team conditions in the Compensation Plan.
14.3. The total of commissions, bonuses and similar benefits to be distributed by the Company, together with benefits arising from new direct seller participation, are subject to the annual limits set out in applicable legislation. The Company may adjust the rates prospectively in order to comply with these limits.
14.4. The Compensation Plan may include different items such as sales bonus, customer referral commission, team sales commission, career incentive or similar. For each item, the following shall be clearly stated in the Compensation Plan:
• the sale from which it arises,
• the calculation base,
• the rate,
• the depth limit,
• the activity condition,
• the time of confirmation,
• the cancellation and offset condition.
14.5. Personal product purchases do not, by themselves, provide any income guarantee or career guarantee. The Member cannot be forced to build unnecessary stock in order to earn commission or to direct others to build stock.
14.6. Where an activity condition is applied, this condition cannot be interpreted as mandatory monthly personal purchase. The Company allows activity to be achieved through actual customer sales and/or legally compliant sales volume.
14.7. Career titles are success levels defined within the Company; they are not a profession, academic title, investment rating or financial guarantee conferred by a public authority.
ARTICLE 15 — INCOME STATEMENTS AND PROHIBITION OF EARNINGS GUARANTEES
15.1. The Company does not provide any Member with a guarantee of specific income, fixed earnings, investment return, financial freedom, rapid wealth or cost-free passive income.
15.2. The Member may not make unrealistic or unverifiable statements to potential Members or customers, such as:
• "you will definitely earn",
• "a guaranteed monthly income of this amount",
• "money without working",
• "you will recover your investment in a short time",
• "you earn just by finding members",
• "risk-free earnings",
• "lifetime income".
15.3. Where an income example is shared, the example must be presented in a manner that is real, current, does not mislead as to typical results, explains the gross/net distinction and does not disregard expenses, taxes, returns and the duration of activity.
15.4. The Member may not use their own earnings screen, personal bank transactions, or images of cars, holidays or lifestyle in a way that creates the impression of a typical and guaranteed result.
15.5. The weight of the Compensation Plan cannot be shifted away from product sales towards person registration. Pyramid selling, chain schemes, chain money collection or similar prohibited structures cannot be established.
ARTICLE 16 — FORMATION, PENDING PERIOD AND CONFIRMATION OF COMMISSION
16.1. A commission arising from an eligible order is initially recorded as pending earnings.
16.2. Pending earnings are not confirmed until the thirty-day withdrawal period applicable to direct sales, delivery, payment, fraud, chargeback and return checks have been completed. The Company may envisage a longer risk period depending on the product and payment method.
16.3. In the calculation of commission, the following are taken as basis:
a. the payment status of the order,
b. the delivery status,
c. the return or withdrawal status,
ç. the point at the time of the order,
d. the sponsor relationship at the time of the transaction,
e. the Compensation Plan version at the time of the transaction,
f. the Member's compliance and activity status.
16.4. The confirmation of commission does not eliminate the consumer's statutory rights that may subsequently be exercised, such as defect, warranty or other legal rights.
16.5. The Company may calculate earnings through daily, weekly or monthly batch processes. When technical processes are re-run, no duplicate commission shall be generated for the same order.
16.6. Where the Company identifies an accounting error, a correction is made by providing the Member with a transaction statement. The Member may submit an objection regarding the commission calculation to the support unit within [30] days from the time it appears in the account for the relevant transaction.
ARTICLE 17 — RETURN, CANCELLATION, CHARGEBACK AND COMMISSION REFUND
17.1. In the event that an order is fully or partially cancelled, returned, its price refunded, the card transaction charged back, or the transaction is determined to be fraudulent, the commissions linked to that order shall be cancelled to the same extent.
17.2. If the cancelled commission has not yet been confirmed, the pending earnings shall be deleted. If the commission has already been paid:
a. it is offset against the existing wallet balance,
b. it is deducted from subsequent earnings,
c. where necessary, its refund is requested from the Member.
17.3. The Member cannot attempt to protect their commission by preventing a return, dissuading the consumer from exercising the right of withdrawal, opening product packaging without the consumer's consent, or providing the consumer with an incorrect return address.
17.4. Where the reason for the return arises from the Member's incorrect product claims, unauthorized health claims, pressure selling, fake orders or other defective conduct, the Company's direct damages may be recourse-claimed from the Member. The consumer's mandatory rights are not affected by this.
17.5. Before making any new payment to a Member with a negative balance, the debt may be offset. Offset records are notified to the Member in the Member panel or by permanent data storage.
ARTICLE 18 — PAYMENT, TAX AND BANK INFORMATION
18.1. Confirmed commissions are paid in the payment periods specified in the Compensation Plan to the verified bank account registered in the Member's name.
18.2. An IBAN belonging to another person, an anonymous payment instrument, an unverifiable wallet or a payment method contrary to legislation cannot be used.
18.3. The Member is responsible for following up on any tax liability, document order, declarations, social security and other financial obligations that may arise depending on the scope of their activity.
18.4. The Company may make withholding, tax, duty, bank charges or other legal deductions where required by legislation. Deductions are shown in the payment statement.
18.5. Where a tax number, invoice, self-employment receipt, expense slip or another document is required, payment may be held until the required document is submitted.
18.6. The balance in the Member's account is not a bank deposit; it is not subject to deposit insurance and does not accrue interest.
18.7. Through their own panel, between the 21st and 31st of each month, the Member sends a request stating that they wish to withdraw an amount of their choosing from the confirmed balance in their account. Between the 5th and 10th of the following month, the requested amount is sent to the Member's IBAN.
18.8. Through their own panel, between the 21st and 31st of each month, the Member may transfer an amount of their choosing from the confirmed balance in their account to another Member. An Expense Slip is issued for the transferred amount.
18.9. Through their own panel, the Member may pay for an order they have placed from the confirmed balance in their account. An Expense Slip is issued for the amount spent on the purchase.
ARTICLE 19 — PROMOTION OF PRODUCTS AND HEALTH CLAIMS
19.1. The Member may use only promotional content approved in writing by the Company and in accordance with the product's current licence/approval/notification status.
19.2. The Member cannot unilaterally change the legal nature of the products. A product is promoted only in accordance with its approved status. No unauthorized transition can be made between food, food supplement, tea, cosmetic, medical device, biocide product or any other product class.
19.3. The following and similar claims that are not authorized by the competent authority or not included in the approved product information are prohibited:
• diagnoses, prevents, cures or treats disease,
• has a painkiller or medicinal effect,
• penetrates under the skin or passes directly into the blood,
• provides definite absorption,
• definitely strengthens immunity,
• causes weight loss or weight gain,
• enhances sexual performance,
• treats sleep disorders,
• eliminates the need for a doctor or medication,
• has no side effects,
• is safe for everyone,
• is scientifically proven with certainty.
19.4. The Member cannot use unauthorized testimonials that create the impression of the opinion of a doctor, pharmacist, dietitian or other health professional. The image, title or recommendation of health professionals cannot be made the subject of advertising in a manner contrary to legislation.
19.5. Before-after images, user comments, laboratory results, certificates, clinical studies or academic publications cannot be used in a selective, misleading or excessive manner.
19.6. Food supplements cannot be promoted as if they substitute for normal nutrition. The Member cannot recommend that the consumer stop taking medication, change treatment or refrain from consulting a health professional.
19.7. The Member cannot alter the product packaging, label, serial/lot number, expiry date, instructions for use or safety warning; they cannot sell the product by dividing it, repackaging it or interfering with its contents.
19.8. Serious adverse effects, allergic reactions or safety complaints associated with product use are notified by the Member to the Company within twenty-four hours at the latest. The Member does not make a medical assessment; in emergencies, they direct the consumer to a health institution.
19.9. In the event that content previously approved by the Company is subsequently found to be contrary to legislation, the Member removes the content immediately upon notification. A statement known to be clearly unlawful cannot be reproduced by the Member even if it appears in Company content.
ARTICLE 20 — ADVERTISING, SOCIAL MEDIA AND COMMERCIAL COMMUNICATION
20.1. Any sharing by the Member regarding products or the compensation plan may be of the nature of commercial communication. Its advertising nature is clearly indicated in a way that the consumer can understand at first glance.
20.2. The Member may not:
a. publish fake or unverified user comments,
b. conceal the purchase relationship,
c. conceal that they are sharing in return for a fee, gift, commission or benefit,
ç. purchase misleading followers, likes or comments,
d. make unverified denigrating statements about competitors.
20.3. In e-mail, SMS, calling or other commercial electronic communication activities, the necessary recipient consent must be obtained; the right to refuse must be provided and the rules in force, including the Message Management System, must be complied with.
20.4. The Member cannot use contact lists purchased from third parties; cannot scrape telephone/e-mail from the internet; cannot send automatic messages, bots or unsolicited bulk messages.
20.5. The Member cannot present themselves as Naturzen's official account in their social media account, website or domain name. Expressions such as "Official", "head office", "Turkey centre", "customer services" or similar cannot be used without the Company's written permission.
20.6. A domain name, application name, social media username or paid advertising keyword containing the brand name cannot be registered or used without the Company's written permission.
20.7. At least the following statement must be visible on an independent promotional page created by the Member:
"This page is managed by an independent Naturzen direct seller; it is not the official corporate account of Naturzen Global Medikal Ticaret Limited Şirketi."
20.8. The Company may request the removal of content contrary to law or the Brand Usage Guide. The Member removes the content immediately after receiving the notification, and in any event within [24] hours at the latest.
ARTICLE 21 — INFORMATION OF THE CONSUMER
21.1. The Member is obliged to inform the consumer clearly, accurately and completely before the purchase decision.
21.2. The information form to be provided to the consumer within the scope of direct sales shall include at least:
a. product information,
b. the total price including taxes and the delivery cost,
c. the Company's title, address and contact information,
ç. the Member's name/surname or title, direct seller number and contact information,
d. the date of sale and delivery,
e. the right of withdrawal, its duration, method and return address,
f. the dispute application routes.
21.3. The Member uses the current form approved by the Company; they cannot delete provisions from the form or add conditions against the consumer.
21.4. The delivery period of the goods subject to direct sales cannot be longer than the period shown in the relevant information form and, in any event, the maximum period in legislation.
21.5. If the consumer's withdrawal notice is addressed to the Company, the number and identity information of the Member who intermediated the sale are recorded in the system so that the transaction can be correctly matched.
21.6. The Member cannot prevent the consumer from applying directly to the Company or force them to submit their complaint only through the Member.
ARTICLE 22 — CONSUMER'S RIGHT OF WITHDRAWAL AND RETURN
22.1. In sales of goods subject to direct sales, the consumer may withdraw without giving any reason and without paying any penalty within thirty days from delivery, subject to more favourable provisions in legislation.
22.2. Exceptions to the right of withdrawal apply only in the cases listed in mandatory legislation. In order for an exception to apply to products unsuitable for return due to health and hygiene, the protective packaging, tape, seal or package must have been opened after delivery and the other legal conditions must be met.
22.3. The Member cannot state on their own initiative that the consumer does not have the right of withdrawal. In case of doubt, they direct the consumer to the Company's returns unit.
22.4. In the event of incomplete or incorrect information, the consumer's withdrawal period may be extended in accordance with legislation.
22.5. The consumer's withdrawal notice may be communicated to the Company or the relevant direct seller in writing or by permanent data storage. The Member forwards any notice received to the Company on the same day.
22.6. The Member cannot decide alone on the acceptance/rejection of a returned product; they cannot use, resell or destroy the product. The product is sent to the returns centre in accordance with the Company's procedure.
22.7. The refund to the consumer is carried out by the Company in accordance with the relevant legislation and the payment instrument used in the order.
ARTICLE 23 — MEMBER'S RIGHT TO LEAVE THE SYSTEM AND PRODUCT BUY-BACK
23.1. The Member may leave the system at any time without any penalty, membership closure fee or continuation obligation.
23.2. The request to leave may be communicated through the Member panel, the support e-mail, KEP or another permanent data storage notified by the Company.
23.3. In the event that the Member leaves within thirty days from the date of joining the system, the Company buys back all unused and resalable goods in the Member's possession in accordance with the Regulation on Direct Sales in force.
23.4. The price of the bought-back products, after deducting the benefits paid to the Member linked to those products, is refunded within the period in legislation, and at the latest within thirty days, from the arrival and inspection of the products at the Company.
23.5. The original packaging, serial/lot number, security tape and product integrity of the products must be preserved. Where there is a broader right in favour of the consumer under law, that right shall apply.
23.6. Product returns after the first thirty days are assessed according to the purpose for which the product was purchased, whether the Member is a consumer, the sales channel, the nature of the product and the return policy in force.
23.7. Leaving membership:
a. does not automatically eliminate earnings confirmed and legally payable before the date of leaving,
b. does not terminate return and chargeback checks relating to pending orders,
c. does not eliminate the confidentiality, intellectual property, data protection, offset and liability provisions.
ARTICLE 24 — PROHIBITION OF STOCK LOADING AND ARTIFICIAL SALES
24.1. The Member must not stock products beyond actual demand in order to artificially satisfy a commission, activity or career condition, and must not direct others to stock.
24.2. The following transactions are prohibited:
a. creating orders on behalf of or without the knowledge of another person,
b. opening fake customer accounts,
c. establishing duplicate accounts in the same household or on the same device that manipulate the compensation plan,
ç. placing numerous fake customer orders with one's own card,
d. creating orders known not to be received,
e. making planned returns after the commission has been confirmed,
f. carrying out transactions between the parties that have no real economic purpose in order to generate points,
g. cyclically buying and returning products for non-sales purposes.
24.3. In cases of unusual transaction patterns, the Company may hold orders and commissions during the review; it may request identity, delivery, payment and consumer consent evidence.
ARTICLE 25 — RULES OF CONDUCT IN CUSTOMER AND MEMBER ACQUISITION
25.1. The Member may not force anyone to join the system or purchase products by means of pressure, threat, harassment, persistent pursuit, emotional exploitation, false information or creating false urgency.
25.2. The Member may not exploit the sensitivity of the elderly, the sick, the disabled, those experiencing economic hardship, children, or persons lacking knowledge and experience.
25.3. The Member shall clearly provide the potential Member with at least the following information:
a. that participation is free of charge,
b. that there is no obligation to purchase products,
c. that no income guarantee is given,
ç. that commission is based on actual product sales,
d. that tax and operational expenses may arise,
e. that there is a right to leave the system free of charge.
25.4. The Member may not force persons to switch to Naturzen by making false statements about an employee or member of another direct sales company.
25.5. The Member may not attempt to transfer members in bulk to another sales system by using team data or confidential communication information within the Company.
ARTICLE 26 — PERSONAL DATA AND THE MEMBER'S DATA RESPONSIBILITY
26.1. The Company's personal data processing activities regarding the Member are explained in a separate KVKK (Personal Data Protection Law) Disclosure Text. The disclosure text is not a consent or explicit consent text.
26.2. For processing activities requiring explicit consent, a separate, specific and optional explicit consent mechanism is used, distinct from the disclosure. Commercial electronic communication consent cannot be combined with membership acceptance.
26.3. In the event that the Member collects personal data belonging to potential customers or Members during their own activity, they may assume legal obligations as an independent data controller or data processor, depending on the nature of their activity.
26.4. The Member may not:
a. collect contact information without a legal basis,
b. sell or transfer the customer list to third parties,
c. request or upload individuals' health information to the system,
ç. store customer information on their personal device longer than necessary,
d. publish screenshots, team lists or order information on social media,
e. share the password for accessing the Company account with anyone else.
26.5. In the event of a personal data breach, account takeover or data being sent to the wrong recipient, the Member shall notify the Company immediately and within twenty-four hours at the latest.
26.6. The Company's customer or Member data may be used solely for the performance of the Agreement and for activities in compliance with legislation. Upon termination of the Agreement, the Company-originated personal data in the Member's possession shall be securely deleted or returned to the Company.
ARTICLE 27 — IDENTITY VERIFICATION, ACCOUNT SECURITY AND KYC
27.1. Prior to registration and payment, the Member verifies their identity, age, telephone, e-mail, address, bank account and, where necessary, tax information.
27.2. For the purposes of anti-fraud and account security, the Company may use measured methods such as two-factor authentication, one-time codes, identity documents, liveness checks or similar. Personal data processing processes are explained in the KVKK documents.
27.3. The Member keeps their password, verification code and backup codes confidential. A Member who becomes aware that transactions made from their account are unauthorized shall notify the Company immediately.
27.4. The account cannot be sold, rented, transferred or made available to third parties other than by inheritance. In the event of death, the status of the account and confirmed receivables shall be assessed in accordance with inheritance law and Company procedure.
27.5. The Company may hold commission payments until KYC is completed; however, it cannot eliminate confirmed legal rights without justification.
ARTICLE 28 — INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
28.1. The rights over the Naturzen name, logo, product names, images, texts, videos, software, training materials, Compensation Plan graphics and other content belong to the Company or the relevant rights holder.
28.2. During the term of the Agreement, the Member is granted a non-transferable, non-sublicensable, limited and revocable licence to use such content solely for approved promotional purposes.
28.3. The Member may not:
a. register the trademark in their own name,
b. alter the logo,
c. imitate the packaging and promotional materials,
ç. subject the Company software to reverse engineering,
d. sell training materials without permission,
e. use Company content to establish a competing system.
28.4. Upon termination of the Agreement, the trademark usage licence automatically expires. The Member shall remove accounts, pages and materials containing the brand and corporate identity upon the Company's request.
ARTICLE 29 — CONFIDENTIALITY AND TRADE SECRETS
29.1. Non-public Compensation Plan calculation details, software logic, customer and team lists, product development information, pricing strategies, campaign plans, training content and security methods are deemed confidential information.
29.2. The Member shall use confidential information solely for the purpose of the Agreement and shall not disclose it to third parties.
29.3. Where disclosure is mandatory by law or a decision of a competent authority, the Member shall inform the Company in advance to the extent not legally prohibited.
29.4. The confidentiality obligation shall continue after the termination of the Agreement for as long as the information retains its nature as a trade secret.
ARTICLE 30 — TRAINING AND COMPLIANCE OBLIGATION
30.1. The Company may designate mandatory compliance trainings on product safety, consumer rights, advertising, health claims, KVKK and the Compensation Plan.
30.2. Trainings are offered free of charge or in a manner that does not create a mandatory cost. Training fees cannot be converted into a condition for remaining a member.
30.3. The Member may be unable to promote certain products, or commission payments may be temporarily held, until they complete mandatory trainings required by legislation or product safety.
30.4. Completion of training does not mean that the Member has acquired professional authority in the fields of health, law or finance.
ARTICLE 31 — PROHIBITED ACTIVITIES
The Member is prohibited from engaging in the following activities:
1. Using false or misleading health claims.
2. Promising rapid wealth or guaranteed income.
3. Presenting product purchase as a membership condition.
4. Collecting membership or renewal fees.
5. Collecting payments on behalf of the Company without authorization.
6. Preventing the consumer's right of withdrawal/return.
7. Producing fake orders, accounts or documents.
8. Using another person's identity, card or bank account without permission.
9. Altering product packaging, labels or contents.
10. Selling the product on an unauthorized marketplace.
11. Sending unauthorized commercial electronic communications.
12. Collecting or sharing personal data unlawfully.
13. Using the brand or corporate identity without permission.
14. Claiming a non-existent collaboration with a public institution, university or health institution.
15. Acting as if a Company employee or official representative.
16. Manipulating the system, points or sponsor records by technical means.
17. Forcing the consumer to purchase through pressure, harassment or deception.
18. Selling trainings, events or tickets without the Company's written permission.
19. Combining products with other substances and presenting them as a new product.
20. Conducting cross-border sales or promotions contrary to legislation.
ARTICLE 32 — AUDIT, INSPECTION AND REQUEST FOR INFORMATION
32.1. Where there is reasonable suspicion of a breach, the Company may inspect the Member's transactions relating to the system and promotional activities.
32.2. The Member may be asked to provide order verification, customer confirmation, advertising screenshots, payment documents, delivery information, tax documents or an explanation regarding the breach.
32.3. During the inspection, risky orders, commissions or certain account features may be temporarily held. The measure shall be applied proportionately to the risk of breach.
32.4. The Member shall cooperate with the inspection without unnecessarily disclosing personal data or third-party secrets.
32.5. If, as a result of the audit, it is established that there is no breach, the provisional measures shall be lifted and appropriate earnings shall be restored to the normal process.
ARTICLE 33 — WARNING, SUSPENSION AND TERMINATION
33.1. Depending on the nature of the breach, the Company may apply one or more of the following measures:
a. written warning,
b. request for removal of content,
c. retraining,
ç. restriction of specific promotional authority,
d. placing commission under review,
e. temporary suspension of the account,
f. termination of the Agreement,
g. notification to legal or administrative authorities.
33.2. In the case of remediable breaches, the Member shall, as a rule, be granted a reasonable period for remediation.
33.3. In the following cases, immediate suspension or termination may be applied:
• forged identity or documents,
• fraud,
• pyramid selling activity,
• serious breach of health claims,
• unauthorized collection of money from consumers,
• personal data breach,
• trademark counterfeiting,
• attack on system security,
• repeated or intentional breach of legislation,
• risk of serious and imminent harm to the Company or consumers.
33.4. The termination notice shall be sent to the Member via permanent data storage, together with its grounds and effective date.
33.5. The Member may object in writing to the termination or sanction decision within [15] days from receipt of the notification. The objection shall be assessed by an authorized person different from the person who issued the initial decision.
33.6. In the event of termination, confirmed and legally compliant earnings shall be paid according to the payment schedule after deducting return, chargeback, tax, offset and damage items. Amounts arising from unearned or fraudulent transactions shall not be paid.
ARTICLE 34 — VOLUNTARY TERMINATION BY THE MEMBER
34.1. The Member may terminate the Agreement at any time free of charge.
34.2. Before the membership closure request is received, the Company shall show or notify the Member of:
a. pending orders,
b. return processes,
c. wallet balance,
ç. tax documents,
d. open support records.
34.3. The closure of the Member's account does not mean that records subject to legal retention periods will be immediately deleted. The retention and destruction of personal data shall be carried out in accordance with the KVKK documents.
34.4. A person who closes their account and requests membership again within [6] months shall be subject to the rules on preventing duplicate accounts and sponsor manipulation. This period shall not prevent the right to open a consumer account or purchase products.
ARTICLE 35 — THE COMPANY'S RIGHT TO CHANGE THE SYSTEM
35.1. The Company may make prospective changes to the Compensation Plan and Company Policies due to legislation, product portfolio, technical infrastructure, commission limits, tax, exchange rates, payment services or commercial requirements.
35.2. Changes that significantly affect the Member's economic situation shall, as a rule, be notified at least [15] days before entering into force, via permanent data storage. Cases requiring immediate compliance with legislation are reserved.
35.3. Changes cannot retroactively eliminate earnings confirmed before the date of the change.
35.4. If the Member does not accept the change, they may terminate the Agreement without penalty. Termination does not prevent the payment of previously confirmed earnings.
35.5. Presenting the new version solely as a mandatory approval at account login shall not cause the Member to lose previously confirmed receivables. Acceptance of the current agreement may be required in order to continue new activity and new commission formation.
ARTICLE 36 — TECHNICAL SYSTEM, INTERRUPTIONS AND RECORDS
36.1. The Company takes reasonable technical and administrative measures for the system to operate securely and continuously; however, temporary interruptions may occur due to maintenance, internet outages, payment institutions, cargo, cyber-attacks or force majeure.
36.2. An amount displayed on the screen due to a system error does not, by itself, constitute confirmed earnings. Confirmed earnings shall be assessed together with the underlying order and the rules of the Compensation Plan.
36.3. The Company may store the agreement version, date-time, IP address, device/browser information, checkbox record and document summary for lawful evidentiary and audit purposes.
36.4. The Company's records are not conclusive and exclusive evidence; lawful electronic records constitute rebuttable evidence.
36.5. When the Member notices a technical error or unauthorized transaction, they shall notify the support unit without delay and shall not attempt to obtain unfair benefit from the error.
ARTICLE 37 — LIABILITY AND INDEMNIFICATION
37.1. The Parties are liable, within the framework of the general provisions, for direct damages arising from their own faulty and unlawful conduct.
37.2. The Company cannot, through this Agreement, eliminate its liability towards consumers arising from mandatory legislation with respect to defect, product safety, information, withdrawal, return and joint and several liability.
37.3. The Member may be liable for direct damages suffered by the Company due to unauthorized health claims, fake orders, data breach, trademark infringement, unauthorized collection or obstruction of consumer rights, where there is an adequate causal link with the Member's fault.
37.4. Limitations on loss of profit or indirect damages shall not apply in cases of intent, gross negligence, bodily harm, personal data breach, consumer rights and liabilities that cannot be limited by law.
37.5. The Member's failure to earn income does not, by itself, give rise to the Company's liability, since the system does not guarantee any specific earnings.
ARTICLE 38 — FORCE MAJEURE
38.1. Natural disaster, war, terrorism, epidemic, decision of a public authority, import/export restriction, widespread infrastructure interruption, cyber-attack, strike, logistical obstacle or similar events beyond the reasonable control of a Party may be considered force majeure.
38.2. The Party affected by force majeure shall notify the other Party within a reasonable time and make the necessary efforts to mitigate the effects.
38.3. The consumer's mandatory return and refund rights cannot be eliminated on grounds of force majeure.
ARTICLE 39 — NOTIFICATIONS
39.1. Daily operational notifications may be made via the Member panel, e-mail, SMS or mobile notification.
39.2. Notifications producing legal effects, such as termination, significant agreement changes, payment demands and similar, shall be made via permanent data storage; where necessary, via KEP or registered mail with return receipt.
39.3. The Member shall keep their contact and address information up to date. The legal consequence of a notification sent to an old address due to failure to update shall be determined according to general rules, subject to mandatory provisions.
39.4. Support e-mail address: destek@naturzen.net
ARTICLE 40 — ASSIGNMENT OF THE AGREEMENT
40.1. The Member may not assign the membership account, referral link, team position or rights arising from this Agreement to third parties without the Company's written approval.
40.2. In the event of merger, demerger, change of type, business transfer or intra-group restructuring, the Company may assign the Agreement to a successor company, provided that the Member's rights are not substantially reduced and the necessary information is provided.
40.3. The transfer of personal data is additionally subject to KVKK and the relevant data protection rules.
ARTICLE 41 — AGREEMENT DOCUMENTS AND ORDER OF PRECEDENCE
41.1. The following documents supplement this Agreement according to their subject matter:
1. Current Compensation Plan,
2. Code of Ethics and Conduct,
3. Marketing, Social Media and Brand Usage Guide,
4. Product Claims and Health Communication Guide,
5. Advantageous Product Basket Terms,
6. Country Annexes,
7. Return and Withdrawal Procedure.
41.2. The KVKK Disclosure Text, Explicit Consent Statements, Commercial Electronic Communication Consent, Cookie Policy, Preliminary Information Form and Distance Sales Agreement are presented as separate documents due to their legal nature.
41.3. In the event of a conflict between documents, the order of precedence is:
a. mandatory legislation,
b. the Country Annex in force for the relevant country,
c. the Preliminary Information Form and Sales Agreement pertaining to the relevant product order,
ç. this Agreement,
d. the Compensation Plan and other Company Policies.
41.4. Sale-specific documents regulate only the relevant order; this Agreement regulates the membership and direct seller relationship.
ARTICLE 42 — GOVERNING LAW AND DISPUTE RESOLUTION
42.1. The law of the Republic of Turkey applies to this Agreement.
42.2. In disputes arising from product purchases made by the Member as a consumer, the rules of duty and authority in consumer legislation, including consumer arbitration committees, consumer courts and mandatory mediation, shall apply.
42.3. In disputes arising from membership and commercial activity, the provisions on mandatory mediation are reserved.
42.4. In cases where both Parties are merchants or public legal entities and a valid jurisdiction agreement can be established, the Courts and Enforcement Offices of Ankara shall have jurisdiction.
42.5. In cases where the Member is not a merchant, mandatory general and special jurisdiction rules shall apply; this provision does not eliminate the Member's legal venues of application.
ARTICLE 43 — SEVERABILITY AND NON-WAIVER
43.1. The invalidity or unenforceability of one provision of the Agreement shall not affect the validity of the other provisions.
43.2. The failure to exercise a right in a particular instance shall not imply future waiver of that right.
43.3. The invalid provision shall be supplemented by the valid regulation closest to the economic purpose of the Parties and to mandatory legislation.
ARTICLE 44 — TERM AND EFFECTIVENESS
44.1. This Agreement enters into force upon the Member's electronic approval and the Company's acceptance of membership and is of indefinite duration.
44.2. The Member's product purchase transactions are subject to sales agreements separately concluded for each order.
44.3. After the termination of the Agreement, the provisions on confidentiality, personal data, intellectual property, return, offset, tax, evidence and dispute resolution, which by their nature must continue, shall remain in force.
ARTICLE 45 — ELECTRONIC ACCEPTANCE AND APPROVAL STATEMENT
45.1. The Member accepts this Agreement by ticking the following separate approval checkbox on the registration screen:
"I have read, understood and accept the Naturzen Membership and Independent Direct Seller Agreement."
45.2. This approval checkbox is kept separate from:
• the feedback regarding the reading of the KVKK Disclosure Text,
• explicit consent statements,
• commercial electronic communication consent,
• cookie preferences,
• the approval of the Preliminary Information Form and Distance Sales Agreement pertaining to each order.
45.3. The Member is provided with a downloadable and unalterable copy of the Agreement they have accepted, via e-mail or the in-account document centre.
45.4. The system records the Member's identity, agreement version, approval date-time, language, IP/device information and document summary in an auditable manner.
MEMBER'S FUNDAMENTAL DECLARATIONS AND UNDERTAKINGS
The Member declares that they have read and accepted the following matters separately:
• I have completed the age of eighteen and have legal capacity to act.
• I know that there is no fee or mandatory product purchase obligation for membership.
• I know that Advantageous Product Baskets are optional real product sales.
• I know that merely registering new Members does not generate commission.
• I know that no income or career guarantee is given.
• I will promote the products only with approved information.
• I will not make unauthorized health claims such as disease treatment, definite absorption, painkiller effect or similar.
• I will not obstruct the consumer's rights of information, withdrawal and return.
• I will comply with the rules on commercial electronic communication and personal data.
• I will not collect money on behalf of the Company or make unauthorized commitments.
• I know that earnings may give rise to tax and other legal obligations.
• I know that I can leave the system without paying any penalty.
• I will be able to access a copy of the Agreement I have accepted via permanent data storage.
ANNEXES
ANNEX-1 — MEMBER INFORMATION
Name and surname / trade name: [AUTOMATIC FROM SYSTEM]
T.R. identity / foreign identity / tax number: [AUTOMATIC FROM SYSTEM]
Date of birth: [AUTOMATIC FROM SYSTEM]
Address: [AUTOMATIC FROM SYSTEM]
Phone: [AUTOMATIC FROM SYSTEM]
E-mail: [AUTOMATIC FROM SYSTEM]
Direct seller number: [AUTOMATIC FROM SYSTEM]
Sponsor number: [AUTOMATIC FROM SYSTEM]
Country: [AUTOMATIC FROM SYSTEM]
Agreement acceptance date and time: [AUTOMATIC FROM SYSTEM]
Agreement version: [AUTOMATIC FROM SYSTEM]
